Customer Service FAQ
- What are your office hours?
- How do I contact someone at other times?
- Can I try Easy Trucking Software before I buy it?
- Can I order directly by phone instead of online?
- If I order CD, is my order shipped the same day I placed it?
- Can I return Easy Trucking Software?
- Will I be charged sales tax?
- What credit cards do you accept?
- Can I pay by check or money order?
- If I have a technical questions, who do I contact?
- How quickly can I expect a response to an email?
- Do you offer additional services like training or help getting my accounts set up?
1. Q: What are your office hours?
Ans: Normal office hours are 9 a.m. to 6 p.m. (Central Time) Monday - Friday.
2. Q: How do I contact someone at other times?
Ans: You may contact us one of two ways. You may leave a voice mail message at (920) 459-9511 or send an email to support@easytruckingsoftware.com. "On-call" support staff monitor both email and phone messages during non-business hours.
3. Q: Can I try Easy Trucking Software before I buy it?
Ans: Absolutely! In fact, we encourage you to do so, since refunds are only issued for software that doesn't perform correctly. Download a free demo or order the evaluation copy on CD.
4. Q: Can I order directly by phone instead of online?
Ans: Yes. Call 800-459-6664.
5. Q: If I order a CD or manual, is my order shipped the same day I placed it?
It is shipped the same day pending payment verification. Orders placed at other times are shipped the next business day.
6. Q: Can I return Easy Trucking Software?
Ans: Your satisfaction is assured through our no risk, you-can't-lose, 100%, no-questions-asked, iron-clad money back guarantee. If for any reason, you aren't thrilled and satisfied with our product, just contact us (or send the product back) within 90 days of purchase and we'll refund 100% of your purchase price. No hard feelings
7. Q: Will I be charged sales tax?
Ans: We must charge Wisconsin sales tax to all Wisconsin orders placed. The current sales tax rate is 5%.
8. Q. What credit cards do you accept?
Ans: We accept Visa, Master Card and American Express and Online Check Payment.
9. Q: Can I pay by check or money order?
Ans: Yes. Complete and print the check order form and send payment (including shipping and handling) to:
Omni Communications, LTD.
3120Business Dr Suite 296
Sheboygan, WI 53081
10. Q: If I have technical questions, who do I contact?
Ans: Contact support@easytruckingsoftware.com, call (920) 459-9511 or visit the Customer Support Center.
11. Q: How quickly can I expect a response to an email?
Ans: The standard response time to an email request is eight hours. Of course, some messages require more research, and there are times that we get too many messages to respond to each one within our normal time frame.
12. Q: Do you offer additional services like training or help getting my accounts set up?
Ans: Yes. Contact our sales department at sales@easytruckingsoftware.com or call (920) 459-9511 and ask for Easy Trucking Software Sales.
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